Hospitality Associate
Company: Domaine Divio
Location: Newberg
Posted on: April 23, 2024
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Job Description:
Domaine Divio is a boutique winery in Newberg focusing on
high-end, Burgundian-style Pinot Noir and Chardonnay wines from our
Estate and the surrounding Willamette Valley. We are looking for a
full-time Hospitality Associate to contribute to the success of the
tasting room and brand. This job requires working on weekends, as
well as occasional evening shifts and high-traffic holidays. We are
looking for an applicant who is charismatic, charming and
comfortable on the floor, identifies as a wine professional, and is
committed to working in the wine industry. A successful Hospitality
Associate will possess drive, focus, and have the ability to manage
time effectively while multitasking. Ideally, the Hospitality
Associate will have the capacity to move into administrative or
management rolls in time with proven results. At Domaine Divio, we
have a tight-knit team of hospitality professionals who genuinely
love providing world-class experiences to our guests, thus
effectively selling wine by conveying the story of Domaine Divio in
a compelling way. We are looking for a Hospitality Associate who is
eager to jump right in and begin working for this exciting,
high-growth brand.Hospitality Associate Expectations:- Greet all
guests with enthusiasm and deliver consistent, gracious
hospitality- Provide exceptional customer service to ensure a
positive and memorable experience for our guests- Lead guests
through their chosen wine experience, being aware of the guests'
needs and silent selling queues that present themselves- Convey the
brand message while focusing on wine education with the ability to
up-sell- Have the knowledge and ability to promote our wine club
membership while building rapport with guests- Effectively collect
guest data such as emails and referral sourcesDuties and
Responsibilities:- Handle sales transactions, including operating
POS system and processing of shipping orders- Host an engaging
table-side tasting experience for all winery guests and wine club
members- Accurately describe our wines, winemaking techniques,
appellations, and the unique aspects of our wines- Educate
customers on the Willamette Valley and Domaine Divio history-
Participate in company-sponsored wine education and developmental
opportunities- Effectively promote the Wine Club and build
relationships with guests that result in new wine club membership
sign-ups- Set up and help with private tasting events as they
occur- Perform opening and closing duties (stock wine, clean
glassware, prepare sales material, etc.)- Food preparation of
cheese and charcuterie based on the needs of the day- Connect with
other industry professionals to build strong referral
partnershipsRequirements:- Enthusiasm and passion for all things
wine- Exceptional hospitality skills- Have excellent interpersonal
communication skills- Have a working knowledge of Microsoft Office
Suites (Outlook, Word, Excel, SharePoint, etc.)- Strong verbal
communication for use during phone call campaigns- Must be able to
work efficiently both independently and in a team setting with a
courteous and respectful manner- Must be able to multi-task and
prioritize responsibilities- Punctuality- Must have an OLCC permit
and Food Handler s permit by first day of work- Strong attention to
detail- Ability to work weekends, special events, and holidays-
Ability to speak in front of large crowds and manage multiple
groups at once- CMS/WSET credentials preferred, but not required-
Background in hospitality, food service, or customer service
preferred, but not required- Ability to frequently lift 50 lbs. and
to stand for long periods of time- Must be at least 21 years of
ageTentative Schedule: Thursday through SundayAssociate will be
included in the team tip pool and able to earn commission on wine
club sign-ups
Keywords: Domaine Divio, Aloha , Hospitality Associate, Other , Newberg, Oregon
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