Guest Service Aide
Company: Marriott Hotels Resorts
Location: Portland
Posted on: April 1, 2026
|
|
|
Job Description:
Description POSITION SUMMARY Process all guest check-ins,
check-outs, room assignments, and room change/late check-out
requests. Secure payment; activate/reissue room keys. Ensure rates
match market codes, document exceptions. Verify/adjust billing for
guests. Communicate to appropriate staff when guests are waiting
for an available room. Advise guest of messages. Clear departures
in computer system. Coordinate with Housekeeping to track room
status and guest concerns. File guest paperwork or documentation.
Operate telephone switchboard station. Run and check daily reports,
contingency lists, and credit card authorization reports. Supply
guests with directions and information. Answer, record, and process
all guest calls, requests, questions, or concerns; follow up to
ensure each has been met to guests’ satisfaction. Arrange
transportation for guests/visitors. Count and secure bank at
beginning and end of shift. Cash-guests' checks, process all
payment types, vouchers, paid-outs, charges, and provide change.
Notify Loss Prevention/Security of any reports of theft. Follow
company policies and procedures; report accidents, injuries, and
unsafe work conditions to manager; ensure uniform and personal
appearance are clean and professional; maintain confidentiality of
proprietary information; protect company assets. Welcome and
acknowledge guests according to company standards; anticipate and
address guests’ service needs; assist individuals with
disabilities; thank guests with genuine appreciation. Speak using
clear and professional language; answer telephones using
appropriate etiquette. Develop and maintain positive working
relationships; support team to reach common goals; listen and
respond appropriately to the concerns of employees. Comply with
quality assurance standards. Stand, sit, or walk for an extended
period of time. Move, lift, carry, push, pull, and place objects
weighing less than or equal to 10 pounds without assistance.
Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D.
equivalent. Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience. License or
Certification: None At Marriott International, we are dedicated to
being an equal opportunity employer, welcoming all and providing
access to opportunity. We actively foster an environment where the
unique backgrounds of our associates are valued and celebrated. Our
greatest strength lies in the rich blend of culture, talent, and
experiences of our associates. We are committed to
non-discrimination on any protected basis, including disability,
veteran status, or other basis protected by applicable law.
Keywords: Marriott Hotels Resorts, Aloha , Guest Service Aide, Hospitality & Tourism , Portland, Oregon
