EHR & Informatics Program Manager
Company: Planned Parenthood of Southwestern Oregon
Location: Eugene
Posted on: February 21, 2026
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Job Description:
Job Description Job Description About Planned Parenthood of
Southwestern Oregon Planned Parenthood of Southwestern Oregon
(PPSO) has been dedicated to providing expert reproductive health
care and sexuality education in Southwestern Oregon for over 55
years. PPSO provides more than 30,000 patient visits each year at
four health centers and via telehealth. PPSO is also regarded as
the region’s most respected provider of medically accurate
sexuality education for young people and adults, as well as
training programs for professionals who work with youth and
families. Education and training programs make over 10,000 contacts
each year, transforming the lives of young people in southwestern
Oregon. PPSO’s essential health services include breast and
cervical cancer screenings, well-woman annual exams, birth control,
abortion care, LGBTQ health, STI prevention, testing and treatment,
pregnancy testing, PrEP (Pre-exposure prophylaxis), HPV
vaccinations, vasectomies, and more. Join our dedicated and mission
driven team as we work to serve more than 40,000 individuals a year
with comprehensive reproductive healthcare, education, and
advocacy. For more information, visit www.ppsworegon.org. Position
Summary The Electronic Health Records (EHR) and Informatics Program
Manager is responsible for Informatics support for the intersection
of people, technology, and data to improve the safety and quality
of patient care. The EHR & Informatics Program Manager will plan,
lead, and coordinate activities necessary to improve performance
and maintain functionality of a robust EHR system, supporting the
operational goals of PPSO. RESPONSIBILITIES: Essential Duties Works
directly with EHR vendors and PPSO staff to create, prioritize, and
maintain all EHR-related technical and training tickets.
Collaborate with EHR vendors and the PPSO EHR & Informatics Team to
maintain and develop changes to the Epic system. Participate in
workgroups to assist in change management. Communicate and
coordinate EHR projects across departments. Coordinate EHR project
meetings with identified key participants. Act as a liaison between
the PPSO EHR team and external stakeholders. Work with other
Planned Parenthood affiliates as needed to establish EHR best
practices and standardization opportunities. Identify operational
areas in need of improvement, develop solutions, and implement them
for process improvement purposes. Work as a liaison between Health
and Patient Access Centers and PPSO change management workgroups to
ensure EHR utilization is effective, and communication is clear.
Develop and monitor job aids and Standard Operating Procedures for
Epic. Create and manage implementation of training and education of
EHR-related processes. Lead in EHR-related projects including but
not limited to assisting in testing and verification of EHR
functionality, lead feature review meetings, documenting and
configuring changes within EHR. Beta test systems with the IT
department to identify issues that could impact staff work as
needed. Coordinate upgrades and changes within Epic and our Patient
Services team. Lead data analysis activities related to Epic,
providing key data to Patient Services and Executive leadership.
Manage and continuously evaluate and improve the Epic Super User
Program. Provide oversight of the development, maintenance, and
delivery of training to EHR end users. Maintain role of
Credentialed Trainer in Epic. Provide oversight of EHR training
communications. Other duties as assigned. Equity and Culture Engage
in and support efforts to create and maintain an affirming and
culturally responsive work environment. Take the initiative to
develop own awareness and knowledge of the principles and scope of
diversity, equity, inclusion, and belonging. Participate and engage
in DEIB initiatives. QUALIFICATIONS AND EXPERIENCE: The
responsibilities listed below are representative, but not all
inclusive of the knowledge, skill, and/or ability necessary to
satisfactorily and successfully perform the essential duties of
this position. Reasonable accommodation may be made to enable
individuals with disabilities to perform the essential functions of
this position. Minimum Required Qualifications High school diploma
or equivalent. Working knowledge of health data and EHR systems. At
least one (1) years’ experience in healthcare. Previous experience
in training and education. Preferred Qualifications Bachelor’s
degree in related field. Holds Epic Credentialed Trainer
Certification and/or Super User designation. Experience in adult
education: delivering training, curriculum development and design.
Experience in project management, systems change, and health center
processes. Professional Competencies Effective verbal and written
communication skills. Strong analytical, problem solving, and
decision-making skills. Ability to multitask and stay organized in
a demanding work environment. Exhibits flexibility and adapts well
to change. Strong interpersonal skills and able to work
cooperatively with others, both internally and externally. Travel &
Availability Requirements This is a hybrid position with travel
between health centers to be expected. Must reside within a
reasonable commuting distance from primary health center, or be
willing to relocate.
Keywords: Planned Parenthood of Southwestern Oregon, Aloha , EHR & Informatics Program Manager, Healthcare , Eugene, Oregon
